bet1 Platform Privacy Notice

This page describes what we collect when you use bet1 and how we keep that data protected. We gather information to verify your identity, process your payments, settle your bets, and respond to support requests. Our privacy commitments apply across all sections of bet1 — sportsbook, live-dealer tables, slots, and esports markets.

We handle your personal data in compliance with applicable privacy laws. Your account on bet1 stores your name, address, payment details, transaction history, and game activity. We use this information only for account management, fraud prevention, regulatory compliance, and customer support. We do not sell your data to third parties and do not share it beyond what is necessary to operate bet1 and process your requests.

Our data processors — payment partners, hosting providers, and support systems — are bound by confidentiality agreements. We retain your data for as long as your bet1 account is active, plus a period afterward to satisfy legal retention requirements. You have rights to access, correct, or request deletion of your data, subject to our legal obligations. This notice explains those rights and our processes in detail.

What Data We Collect on bet1

We collect your email address and password when you register. During account verification (KYC), we request your full name, date of birth, residential address, and a copy of your ID document (passport, national ID, or driver's license). We also collect proof of address (e.g., utility bill or bank statement) to confirm your residential location.

When you make a deposit on bet1, we capture payment method details. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, those payment processors retain your payment information on their own systems, not on bet1. If you deposit via bank transfer (mobile banking, local payment, online payment, e-wallet), we record your bank account number and transaction reference, but we do not store your full banking credentials.

We log your gameplay activity — bets placed, games played, tournament entries, live-table sessions, and settlement outcomes. This data is stored in your account history and used to calculate your balance, process withdrawals, and investigate disputes. We also collect your IP address, device type, browser version, and login timestamps to detect fraudulent access attempts and maintain platform security.

KYC data: Identity and address information collected during account verification to comply with anti-money-laundering and fraud-prevention regulations.
Payment records: Transaction references, amounts, dates, and payment method used; we do not retain full card or bank account credentials.
Gaming activity: Bet slip history, game selections, stakes, and outcomes; used to track your balance and settle wins and losses.
Technical data: IP address, device fingerprint, login times, and browser information; used to prevent fraud and improve platform security.

How We Use Your Data on bet1

We use your KYC data to verify your identity, prevent underage access, and comply with regulatory requirements. This information is mandatory for all bet1 accounts and is required before withdrawal is permitted.

Payment records are used to process deposits and withdrawals, reconcile transactions, and dispute fraud claims. If you initiate a withdrawal to your mobile banking, local payment, online payment, or e-wallet account, we share your registered name and transaction reference with those payment processors to ensure the transfer reaches the correct recipient.

Your gaming activity is used internally to calculate your account balance, settle bets on Liga 1, Piala AFF, slot tournaments, and live-dealer games, and to provide you with account statements and transaction history. We also use this data to detect patterns of abuse or collusion (e.g., coordinated betting to manipulate odds).

Technical data helps us prevent unauthorized access, detect and block fraudulent transactions, and improve platform performance. We may use aggregated (non-personal) data to analyze user behavior and optimize the bet1 experience, but this analysis is never tied back to individual identities.

Note: We do not use your data for marketing purposes unless you have explicitly opted in to receive promotional emails from bet1. You can unsubscribe from marketing communications at any time via the link in each email or by updating your account preferences.

Third Parties and Data Processors on bet1

Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our banking gateway partners) receive transaction data necessary to process deposits and withdrawals. These third parties are required to keep your data confidential and use it only to fulfill their role.

Our hosting provider stores bet1's servers, databases, and backups. Our servers may sit outside your jurisdiction; data transferred to international servers remains protected under our privacy obligations and applicable laws.

Our customer support platform logs conversations when you contact us via chat, email, or phone. Support staff have access to your account information only to resolve your issue. These logs are retained for quality assurance and dispute resolution.

We may share your data with regulatory authorities, law enforcement, or payment networks if required by law. We do not voluntarily disclose your data to governments or third parties outside these legal requirements. If we receive a legal request for your data, we will notify you unless prohibited by law.

Your Rights Regarding Your Data on bet1

You have the right to access all personal data we hold about you. Contact our support team with a data access request, and we will provide a copy within the timeframe specified in applicable privacy law (typically 14-30 days).

You can request correction of inaccurate data. If your name, address, or contact information has changed, update it in your bet1 account settings or request our support team to make changes on your behalf.

You can request deletion of your data, subject to our legal retention obligations. If your account has no active bets, pending withdrawals, or ongoing disputes, we can delete most personal information. However, we retain transaction records for as long as required by law (typically 5–7 years for financial records).

You can object to certain uses of your data — for example, you can decline marketing emails or opt out of data analysis used to improve bet1. Opting out of these uses will not affect your ability to use core bet1 services. However, you cannot opt out of data uses required for account verification, payment processing, or regulatory compliance.

Cookies and Tracking on bet1

We use cookies to keep you logged in, remember your preferences, and track your activity on bet1. Essential cookies are necessary for security and basic functionality; you cannot disable them without losing access to your account. Performance and analytics cookies help us understand how users navigate bet1 and where we can improve.

You can manage cookie settings in your browser. Disabling non-essential cookies may limit some bet1 features (e.g., personalized recommendations for slot tournaments or Liga 1 odds), but core betting and account functions will remain available.

We do not use third-party tracking pixels to follow your activity outside bet1. Our analytics remain internal and are not shared with advertising networks.

Our Privacy Commitments and Contact Information

We at bet1 encrypt all data in transit (using HTTPS) and at rest (using industry-standard encryption). Our data centers employ physical security, access controls, and intrusion detection. However, no system is completely immune to breaches. If we detect unauthorized access to your data, we will notify you as soon as feasible and describe the incident and our response.

We retain your personal data only as long as necessary to operate bet1 and comply with law. KYC data is retained for as long as your account is active, plus a retention period mandated by anti-money-laundering regulations. Transaction records are retained for at least 5 years for tax and regulatory purposes. After this period, we delete or anonymize your data unless a legal obligation requires us to keep it.

If you have questions about our privacy practices, want to access or delete your data, or believe your privacy has been violated, contact our support team. You can reach us via the contact methods listed on bet1. We will respond to privacy inquiries within the timeframe specified by applicable law.

Email your privacy request to our support address (available in your bet1 account or at the FAQ).
Use the live chat feature in your bet1 account to speak with support during business hours.
Submit a formal data access or deletion request via the account settings page.

This privacy notice may be updated to reflect changes in our practices or applicable law. We will notify you of material changes by email or via a notice on bet1. Continued use of bet1 after an update indicates your acceptance of the revised privacy notice. For the current version, always consult this page. If you have concerns about how we handle your data or believe your privacy rights have been breached, you also have the right to lodge a complaint with your local data protection authority.